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Website terms and conditions and privacy policy
Effective Date: 11.06.2025
This website is operated by Penelope Dodd (ABN: 84329493589), referred to as “we”, “us”, and “our” throughout the site. By using our website, purchasing products, or engaging our services, you agree to the following Terms and Conditions. Please read them carefully.
1. General Terms

• These Terms apply to all users of the site, including browsers, customers, vendors, and contributors.
  
• We reserve the right to update, change or replace any part of these Terms by posting updates to our website.
  

2. Eligibility
You must be over 18 years of age to use this site. By agreeing to these Terms, you confirm that you are legally able to enter a binding contract.
3. Products and Services

• We offer both tangible goods and service-based offerings through this site.
  
• All descriptions, pricing, and availability are subject to change without notice.
  
• We reserve the right to discontinue any product or service at any time.
  

4. Payment and Pricing

• All prices are listed in Australian Dollars (AUD) unless otherwise stated.
  
• We accept payments via PayPal, direct deposit, COD..
  
• Orders will not be processed until payment is received in full.
  

5. Shipping and Delivery

• For physical goods, we will ship to Australian addresses unless otherwise stated.
  
• Delivery times may vary. We are not liable for delays caused by third-party carriers.
  

6. Refunds and Returns

• We comply with Australian Consumer Law. If a product or service is faulty, not fit for purpose, or doesn't match the description, you are entitled to a repair, replacement or refund.
  
• Please contact us within 7 days of receiving your item to request a return or refund.
  
• No refunds are provided for change of mind.
  

7. Intellectual Property

• All content on this site, including images, text, logos, and downloads, is the property of [Your Business Name] and protected by copyright law.
  
• You may not reproduce, duplicate, copy, sell, or exploit any part of the site without express written permission.
  

8. Privacy Policy

• Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
  

9. Limitation of Liability

• We are not liable for any indirect or consequential loss arising from the use of our website or services.
  
• Our total liability for any claim is limited to the amount paid by you for the product or service.
  

10. Governing Law
These Terms are governed by the laws of South Australia. Any disputes will be resolved in South Australian courts.
Contact Us
If you have any questions about these Terms, please contact:
Penelope Dodd 
[email protected]
Phone: 61 4 0409 484 152
​Effective Date: 11.06.2025

At Penelope Dodd Coaching, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles.
1. Information We Collect
We may collect the following types of personal information:

• Name
  
• Email address
  
• Phone number
  
• Shipping/billing address
  
• Payment details
  
• Any other information you provide voluntarily
  

2. How We Collect Information

• Through forms on our website
  
• When you make a purchase
  
• When you sign up for newsletters or promotions
  
• Through customer service interactions
  

3. How We Use Your Information

• To process and deliver your orders
  
• To respond to your enquiries
  
• To send updates, marketing, or promotional materials (you can opt-out at any time)
  
• To improve our products and services
  

4. Disclosure of Personal Information
We do not sell your personal information. We may share it with third-party service providers to assist with:

• Order fulfillment
  
• Payment processing
  
• Marketing or analytics
  

We ensure these providers comply with privacy standards.
5. Data Security
We take reasonable steps to protect your data from loss, misuse, and unauthorised access using secure systems and encryption where appropriate.
6. Your Rights

• You may request access to the personal information we hold about you.
  
• You may request corrections to your data.
  
• You may unsubscribe from marketing at any time.
  

7. Cookies and Tracking
Our website may use cookies to enhance user experience and collect anonymous usage data.
8. Changes to This Policy
We reserve the right to modify this Privacy Policy. Changes will be posted on this page with an updated date.
9. Contact Us
For questions about your privacy or this policy, contact: Penelope Dodd
Email: [email protected]
Phone: 61 4 0409 484 152